Refund Policy

Refund Policy

Returns window: You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging.

How to start a return: Email ringoetrend@gmail.com with your order number and the reason for the return. We will reply within 2 business days with the next steps. Please do not send anything back before your return is approved.

Return shipping: If you change your mind, you are responsible for the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we cover the reasonable cost of returning it.

Damaged, faulty or wrong item: Email us as soon as you notice the problem, with your order number and a clear photo or short video. We will offer a replacement, repair or refund.

Refunds: Once we receive and check your return, approved refunds are paid to your original payment method within 10 business days. Your bank may take longer to show it.

Items that cannot be returned for change of mind: used or opened hygiene items, custom items and gift cards.

Australian Consumer Law: Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a replacement or refund for a major problem with a product.

The full policy is also available from the link at checkout.